Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions regarding refunds for the digital marketing consulting services provided by TooAudience LLC ("Company," "we," "us," or "our").

We are committed to delivering high-quality services and ensuring client satisfaction. Please read this policy carefully to understand our refund procedures.

2. Nature of Services

TooAudience LLC provides professional digital marketing consulting services, including:

• Paid advertising management
• Marketing strategy consulting
• Audience development
• Campaign optimization

Our services are delivered through ongoing monthly engagements and involve significant time, expertise, and resources dedicated to each client.

3. General Refund Policy

3.1 Service Fees

Due to the nature of our consulting services, which involve immediate allocation of resources, strategic planning, and work commencement upon payment:

• Services are billed in advance on a monthly basis.
• Once work has commenced for a billing period, that period's fee is considered earned.

3.2 Unused Portions

If you cancel services mid-month:

• The current month's fee is non-refundable.
• No charges will be made for subsequent months after the cancellation effective date.
• Services will continue through the end of the paid period.

4. Exceptions

We may consider refund requests in the following exceptional circumstances:

4.1 Service Non-Delivery

If we completely fail to deliver agreed-upon services through no fault of the Client, we will provide a full or partial refund as appropriate.

4.2 Billing Errors

If you are charged in error (duplicate charge, incorrect amount), we will promptly correct the error and refund any overcharge.

4.3 Mutual Agreement

Refunds may be issued at our discretion if both parties agree that continuing the engagement is not in either party's best interest.

5. How to Request a Refund

If you believe you are entitled to a refund under this policy:

1. Contact us at jesus@tooaudience.com within 7 days of the charge in question.
2. Provide your name, company name, and service details.
3. Explain the reason for your refund request.
4. Include any relevant documentation.

We will review your request and respond within 5 business days.

6. Refund Processing

If a refund is approved:

• Refunds will be processed to the original payment method.
• Processing time is typically 5-10 business days, depending on your financial institution.
• You will receive email confirmation when the refund is processed.

7. Cancellation Policy

7.1 How to Cancel

To cancel your services:

• Send written notice to jesus@tooaudience.com
• Provide at least 30 days notice before your next billing date
• Cancellation will be effective at the end of the current paid period

7.2 Cancellation Confirmation

We will confirm your cancellation request via email within 2 business days.

8. Advertising Spend

9. Disputes

If you have a dispute regarding charges:

1. Contact us first at jesus@tooaudience.com
2. We will work with you to resolve the issue
3. If unresolved, you may dispute the charge with your payment provider, though we encourage direct resolution

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

For questions about this Refund Policy or to request a refund: